Luminary Tech Inc - Innovating Tomorrow's Technology

1. Acceptable Use Policy

Users must use our proprietary software products in a lawful and responsible manner. Prohibited activities include: attempting to hack, reverse engineer, or compromise our systems; using our platforms to transmit malware, spam, or harmful content; violating intellectual property rights; engaging in fraudulent activities; and interfering with other users' access to our services. Violations may result in immediate account suspension or termination.

2. Content Policy

Users are responsible for all content they upload or process through our platforms. You must ensure you have the necessary rights to use such content. We reserve the right to remove content that violates our policies or applicable laws. We do not claim ownership of user content, but you grant us a license to operate our services and provide technical support.

3. Service Level Agreement (SLA)

We commit to providing 99.9% uptime for our proprietary software platforms, measured monthly. Planned maintenance windows are excluded from uptime calculations and will be communicated at least 48 hours in advance. If we fail to meet our SLA commitments, eligible customers may receive service credits as specified in their subscription agreements.

4. Data Processing Agreement

For enterprise customers processing personal data through our platforms, we serve as a data processor. We process customer data only according to documented instructions and implement appropriate technical and organizational measures. We maintain our own infrastructure and do not subcontract data processing to third parties without customer approval.

5. Refund and Cancellation Policy

Subscription fees are charged in advance for each billing period. Subscriptions can be cancelled at any time with 30 days notice. Refunds for unused portions of prepaid subscriptions are provided on a pro-rata basis, minus any outstanding fees or usage charges. Refund requests must be submitted within 14 days of the billing date. We reserve the right to deny refunds for accounts terminated due to policy violations.

6. Fair Usage Policy

Our subscription plans include reasonable usage limits for compute resources, storage, and bandwidth. We operate our own infrastructure and directly provision resources to customers. Users whose usage significantly exceeds normal patterns may be contacted to discuss upgrading to a higher-tier plan. We will provide notice before taking any action related to excessive usage.

7. Intellectual Property Policy

All software, code, documentation, trademarks, and other materials provided by Luminary Tech Inc are our proprietary property. We grant subscribers a limited license to use our products according to their subscription terms. This license is non-exclusive, non-transferable, and revocable. Customers may not copy, modify, distribute, or create derivative works from our software.

8. Security and Incident Response

We maintain comprehensive security practices for our proprietary infrastructure. In the event of a security incident affecting customer data, we will notify affected customers within 72 hours. We conduct regular security audits, penetration testing, and vulnerability assessments. Customers should report security concerns immediately to contact@luminarytechinc.com.

9. API and Integration Policy

We provide API access to our proprietary platforms for automation and integration purposes. API usage is subject to rate limits and fair use guidelines. All API access requires authentication and is logged for security purposes. We reserve the right to modify or deprecate API endpoints with reasonable notice to customers.

10. Support Policy

We provide direct technical support to all subscribers. Support channels include email support (response within 24 hours for all plans), priority support for enterprise plans (response within 4 hours), and documentation and knowledge base access. Support is provided by our own team, not outsourced to third parties.

11. Account Registration Policy

All new account registrations require administrative approval. This ensures the security and integrity of our platform. Approval typically occurs within 24-48 hours of registration. Accounts may be rejected if information provided is incomplete, inaccurate, or raises security concerns.

12. Compliance and Legal

Luminary Tech Inc operates in compliance with applicable laws and regulations. We maintain PCI compliance for payment processing, SOC 2 certification for security controls, and GDPR compliance for EU customer data. Customers are responsible for their own regulatory compliance when using our platforms. We provide documentation and support to assist with compliance requirements.

13. Communication Policy

We communicate with subscribers via email for service updates, security notifications, and account-related matters. Marketing communications can be opted out of at any time. Critical service notifications cannot be opted out of as they are essential for service operation.

14. Contact for Policy Questions

For questions about any of these policies, please contact us at: Email: contact@luminarytechinc.com, Address: 340 E Loucks St, Sheridan, WY 82801, United States, Phone: +39 350 872 2708

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